Shipping policy
SUNUL delivers to every one of the 50 US states, which includes Alaska, Hawaii, and Puerto Rico. At this moment, we do not offer international shipping.
Processing Time
We take 1–3 business days (Monday–Friday, not counting holidays) to process orders. Once your order is shipped, a confirmation email containing tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
Transit times are given as estimates in business days and exclude weekends and holidays. Every order comes with tracking.
Order Tracking
After your order has been dispatched, we email you the tracking number. You can follow your package on the website of the carrier (USPS, UPS, FedEx, or the one assigned).
Delays
Although we make every effort to hit the estimated delivery windows, occasional delays might happen because of carrier problems, weather conditions, or a high volume of orders. If your order is considerably late, reach out to us at support@sunul.shop and we will look into it together with the carrier.
Incorrect Address
Make sure to verify your shipping address when checking out. We cannot be held liable for packages that go to an address provided incorrectly by the customer. If you spot a mistake, get in touch with us right away and we will attempt to change the address prior to shipment.
Lost or Damaged Packages
If your package goes missing in transit or shows up damaged, please notify us within 48 hours from the delivery date (or the expected delivery date) via support@sunul.shop. We will then coordinate with the carrier to sort out the problem and, when suitable, arrange a replacement or a refund.